Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please do not return any products until an RMA# is provided

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (6 to 12 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns are Gladly accepted for defective products and damages during postage , we use protective packaging and tubes for all shipments to minimise the risk of potential damages and breakages.

Delivery Methods

UPS and Canada Post

Example Canada
Up to 15 packets Terminal Tackle, 5 =$1.25 - 15 = $3.75 to Quebec
 Nash Indulgece High Back Chair, 2 x Greys X Flites and 2 Daiwa Windcasts $25.00 to Saskatchwan

Example USA
3 x Rods to Texas $22.95
3 x Reels to Pennsylvania $14.75

Insurance on Envelopes and Parcels is FREE for the 1st $100.00 additional insurance can be purchased at the carrier rates on request